Client FAQs

Client Information: Client FAQ

Aspen Meadow Veterinary Specialists Client FAQ

Here are a few common questions that you may have about our practice:

 

What is a veterinary specialist?

  • A board certified veterinary specialist is a veterinarian with advanced education and training in a specific discipline of veterinary medicine.  His or her knowledge and skill in this area is evaluated and recognized by a specialty organization (college) sanctioned by the American Veterinary Medical Association.

 

What is a surgical intern?

  • A surgical intern has completed four years of veterinary school and received his/her Doctor of Veterinary Medicine.  Surgical interns at AMVS previously completed a one year small animal rotating internship before joining our team.  The additional year long surgical internship here at AMVS is focused solely on surgery in order to prepare them for a surgical residency. Our interns work closely with our board-certified surgeons on all cases. 

Can Aspen Meadow Veterinary Specialists be my regular veterinarian?
  • The relationship between a specialty veterinarian and a family veterinarian is important.  Specialists are an extension of your family veterinarian, not a replacement.  We take cases that are beyond the scope of the family vet to help your pet and then transfer care back to the family veterinarian.  We encourage all of our clients to return to their family veterinarian after their pets have recovered under our care.

How do you communicate with my family veterinarian?
  • After the initial consultation, if we need further medical history in order to help us make a diagnosis, we will call your family veterinarian for a consultation.  Whether we call for further information or not, we send a letter to your family veterinarian with information regarding the diagnosis and proposed treatment of your pet.  After your pet undergoes a procedure, we follow-up with your family veterinarian once more with a letter outlining how the procedure went and the recommended discharge instructions for a healthy recovery.

How do you communicate with me when my pet is under your care?
  • After dropping your pet off with us, we call you immediately after the procedure is complete to fill you in on the details of the prognosis.  We continue to stay in communication with updates throughout the period that your pet is under our care.  You can, of course, always feel free to call us to check in at any time.

What kinds of situations qualify as an emergency for my pet?
  • If your animal exhibits any abnormal activity or behavior, please consult with your veterinarian when (s)he is available. Learn more details about our emergency services and for a detailed list of symptoms that require immediate medical attention.

 

What are your payment policies?

  • Our payment policies slightly differ depending on the AMVS service.  Learn more about our payment policies.

 

Can I visit my pet when (s)he is under your care?

  • We understand that it can be stressful for your pet and your family during your pet’s hospitalization.  Your presence can often improve your pet’s recovery and give your family peace of mind; therefore we encourage you to visit during your pet’s stay with us. Learn more about our visiting hours.


What do I need to know about caring for my pet when we go home?

  • Post-procedure care varies depending on what kind of procedure your pet has. Learn more about pre/post-surgical care.


Why does my pet need to be shaved for surgery?

  • In order to perform a successful, sterile procedure, it is necessary for us to shave your pet for surgery.  We shave as minimally as possible, and the amount shaved will vary depending upon the surgery.  For most procedures, we will shave an area for an IV catheter, areas for monitoring equipment, and areas for the incision site.  Please ask your nurse for specifics on your pet’s surgery.
Client Education Specialty Services Emergency Services